Frequently Asked Questions

How do I add items to my shopping cart?

 

You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the "Add to cart" button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.

 

How can I delete an unwanted item from my shopping cart?

 

You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row. If you want to delete all items from your cart, you need to press the "Empty Shopping Cart" button located under "Cart Tools."

 

Is the ordering process secure?

 

YES! Our website uses the latest data technology to protect your personal information. Our ordering process is totally secure from beginning to end.

 

How much do you charge for shipping and handling?

 

You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.

Click here to view our shipping and handling information page.

 

What payment methods do you accept?

 

We accept VISA, MasterCard, American Express, Discover Card, PayPal, Google Checkout, Neold Gift Cards and money orders. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing.

 

After I have placed my order, can I check the status on it?

 

YES. Our site features live online order tracking. If you've ordered from TigerDirect.com by phone and did not receive an internet password from your agent, please call 662-6340107.

 

What is your return policy?

 

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, TigerDirect.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Click here for details.

 

How do I get my tracking number?

 

Once your order has been shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information. If you need more information on your order, please call us at 662-6340107 or contact us by email for assistance. Please be advised that for security reasons, we can only email tracking information to the email address on file with your order.

 

How do I receive technical support on my purchase?

 

Neoldcollection.com does not provide end-user technical support on any of the items that we sell. For warranty replacement of defective items, please call 662-6340107. Please note that when calling to exchange a defective item, verification of defect by the manufacturer is required.