Safe Shopping / Website Security Guarantee

 

All orders and transactions involving release of personal information is encrypted using the data encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but Neoldcollection.com. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at Neoldcollection.com, we will cover all your liability.

 

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the Neoldcollection.com website, here's how you can redeem your claim:

 

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee.

 

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Neoldcollection.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

  • Your name
  • Daytime phone number
  • Billing address
  • A copy of the credit card statement in question (please circle fraud charges)
  • Proof of your credit card company's fraud determination and liability fee
  • A description of the incident

 

Send an e-mail by clicking here or mail your letter to:

 

Neoldcollection.com
149/2-3 Surawong Road Suriyawong Bangrak
Bangkok, Thailand 10500
Tel : 662-6340107
Fax : 662-2358927