Shipping and Handling

How much do you charge for shipping and handling?


Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.


You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.


What shipping method does use? uses UPS as the primary carrier for most small items. Should you require faster service, UPS BLUE (2-3 business day service) or UPS RED (next business day service) are available at an extra cost. All large items (over 100 Kg.) are shipped via Truck.


Where does ship from? ships from a state-of-the-art warehouse center in Bangkok, Thailand. In addition, we have a network of suppliers worldwide which can drop ship special items to you directly.


When will I get my package?


Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Naperville, Illinois warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.


UPS Ground: 3 - 8 Business Days
UPS BLUE: 2-3 Business Days
UPS RED: Next Business Day


Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.


Regarding Truck Delivery


House Funiture's, Chair, Desk and other large items are shipped via truck. Truck delivery is "Threshold Delivery" only. In most cases threshold delivery means the item will be delivered just inside the first floor front door of your home or office. If there are steps leading to your front door the item will be placed in your garage or delivered to your dock. When delivering to an apartment building delivery will be to the central lobby only. Delivery personnel will not unpack or setup the item for you and will not place it in a specific room. Normal delivery hours for Large Item Shipping are from 8 a.m. to 5 p.m. local time. The delivery company will contact you at the number you provide to arrange a delivery time. Truck delivery transit time is generally between 3-9 business days and varies depending on delivery location and conditions. Deliveries to Alaska, Hawaii and Puerto Rico and outside the continental United States require additional transit time.


Do I have to sign for my package?


YES! For security reasons, all shipments require a signature at the receiving location.